Discover the full potential of human insights to your business with a free personal demo of our platform.
How do you become customer-centric for everyone?
Specialising in roof windows and skylights, VELUX is dedicated to bringing daylight and life into people’s homes, workplaces, and schools around the world. With more than 10,000 employees and offices in more than 40 countries, VELUX is a worldwide organization that serves thousands of customers every year. Their team is committed to delivering the best possible user experience, not only for their end customers, but also for the architects, contractors, and installers who work with their products.
Even though VELUX’s products are best experienced in person, a lot of their customers begin their interactions with the company digitally. VELUX offers a variety of digital products including their website, apps, and other digital tools, to help their customers explore their product catalogue and make a purchase. To make this experience as seamless and intuitive as possible, VELUX works continuously to keep the customer in mind while developing digital products.
In evaluating and selecting a partner, VELUX has three primary requirements: speed, global reach, and valid collection methodologies.
VELUX enlisted UserTribe to conduct multiple user research studies across a range of digital products and across the whole project lifecycle. For the company, getting customer feedback early in the process to validate an idea or concept was as essential as beta or live testing.
Once an idea or concept has been validated at the initial stages, VELUX has used UserTribe’s research to speed up their decision-making process throughout development.
Do you want to hear more? Contact VP of Business Development Michael Mortensen +45 77 34 86 85 or email@example.com
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.