Personalized support
We are always here to help you with any questions you may have along the way.
Easy set-up
All you need is a computer, tablet or smartphone and our screen recording software.
Well compensated
We offer compensation for the time and energy you spend participating for UserTribe.
Real influence
Your responses will really influence new innovations and campaigns.
Get the chance to share your opinions, offer genuine feedback, and contribute to a culture of customer-first business practices.
And you always get compensated for your time.
Join the Tribe. We are a lot of passionate people who love to explore new ideas, evaluate new concepts and give feedback to the creators. Our participants come from all corners of the world, from all industries and specialties.
All UserTribe participants get paid for their time. We reward our participants based on the specific study. Some studies are very broad and easy to complete. Others are narrower and demand a bit more from the participants. You always know the compensation for each study before you start.
What is it like to be a participant?
It is a fun and easy side-gig to participate in research studies through UserTribe. You become a part of a large community with a passion for helping those who are creating products and services with your needs in mind.
How do I create an account?
It is quick and easy to create a Tester account. Click here to create a profile and get started.
How do you send me the reward/giftcard?
We use the email address you have given us to send you your gift card. We are sending out all gift cards in one go, so please allow us 10 business days to handle all gift cards.
How do I get paid?
Different tests offer different compensation, and you will always be informed before the test what kind of compensation you will receive. Sometimes it is in the form of an Amazon Gift Card which will be delivered digitally to your email. Other times you may receive a payment via PayPal. All payments are in USD. You can expect to receive your compensation within a week of completing the test.
Why am I paid so much?
Because your feedback is so valuable to the company that orders the test. Your inputs are combined with all other testers’ inputs, and the result is delivered as a complete report, which the client pays for. Some of that money goes to you and the other Testers.
In some cases, the testers we need are difficult to find. Therefore, we raise the compensation amount even further. This means that what you get for participating in a test can vary significantly. If the compensation for a test is unusually high, it is likely because we are looking for a very specific or narrow group of people.
When do I get paid?
Please allow us 10 business days to pay everyone participating in our studies. Every contribution has to be quality assured and accepted.
Will the study work on my mobile device?
Your choice of device depends on the specific test. It will be clearly stated what kind of device is required for the test. Some tests are for mobile in which case you will have to download the screen recording software for your phone.
Do you conduct research in my country?
Our clients decide where in the world they want to test. Therefore, it is hard to guarantee tests in your country. Sign up as a Tester and keep an eye on your inbox. Maybe our next client will need Testers in your country.
Where can I get help?
If you have any problems with the screenrecorder, understanding the tasks or any other issue, you are more than welcome to contact us:
Mail: service@usertribe.com
Phone: +4577348685
What technology do I need?
You will need the device that the test is created for, either a computer, a tablet or a smartphone. For optimal sound quality, we also recommend using a headset with a microphone to record your speech.
In some cases, you will be asked to download a screen recording software by UserTribe. This allows you to record your interactions on your device and send the recording to us when the test is completed.
Why haven't I heard back from you yet?
If you haven’t heard from us in 15 business days, then you are welcome to write us an email at service@usertribe.com.
Think-aloud Method
When you partake in a study for UserTribe, you will have to think aloud. This means that you will express your thoughts through talk while you are going through the flow of tasks.
Quality recording
We recommend that you use a headset and sit in a well lit room when you are participating in studies. Low quality recordings will not be rewarded.
Support
We are here to help. Please reach out to our team with any questions you may have.
Mail: service@usertribe.com
Phone: +4577348685
Share your experience
Tell us about your experience as a participant and read what others had to say on Trustpilot.