Cookie Policy

 

We here at UserTribe A/S take your privacy very seriously. This is the Cookie Policy for usertribe.com explaining which types of cookies are being used. Cookies do not harm your computer and are helping us to improve your experience.

 

What are cookies?

 

As is common practice with almost all professional websites, this site uses cookies that are used to improve your experience. Cookies are small text files that are stored temporarily on your device through your web browser. Cookies can be used to store certain preferences of a website (e.g. you don’t have to login every time you visit the site) or track if you have visited that site before. Cookies cannot harm your device and are managed by your web browser (Google Chrome, Mozilla Firefox, Edge etc.)

 

How & why we use cookies?

 

We use cookies for a variety of reasons described below in the text. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

 

There are many different types of cookies, here are the ones UserTribe uses:

Name

Description

Duration

 

utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

utmt

Used to throttle request rate.

10 minutes

utmb

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 minutes

utmz

Stores the traffic source or campaign that explains how the user reached our site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

6 months from set/update

_hjIncludedInSample

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

365 days

_hjid

Hotjar cookie. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

365 days

_hjRecordingLastActivity

Hotjar cookie that gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).

End of session

_hjAbsoluteSessionInProgress

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

30 minutes

_gat_gtag

Google Analytics cookie. Used to throttle request rate.

1 minute

_fbp

­Facebook cookie. This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.

End of session

__gid

Google Analytics cookie.  Used to distinguish users.

24 hours

__ga

Google Analytics cookie. Used to distinguish users.

2 years

intercom-id-[app_id]

Anonymous visitor identifier cookie. As people visit the site, they’ll get this cookie.

9 months

intercom-session-[app_id]

Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from taht moment. The user can access their conversations and have data communicated on logged out pages for 1 week.

1 week

More information

If there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features that we use on our site.

However, if you are looking for more information, you can contact us by emailing to privacy@usertribe.com

Copyright © 2020 UserTribe
Built with love in Copenhagen
All rights reserved.

 

Langebrogade 4
1411 Copenhagen
Denmark

 

77 Exeter Street 2604
02116 Boston, MA
USA

 

41 Luke Street
EC2A 4DP Shoreditch London
United Kingdom

 

Phone: +45 7734 8685
CVR no. 33510608

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