CUSTOMER JOURNEY

Transform the customer journey experience

Discover, analyse and improve the customer journey across the project lifecycle.
Increase sales by properly understanding the customer journey in your business.
Improve your acquisition costs by properly understanding the customer journey.
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Built to master the core elements of digital CX

Deep dive into customer journey

Start conversations with your customers & get a complete picture of their experience with powerful AI.

Context Journey

Increase ROMI by building brand preference at an early stage.

Purchase Journey

Increase sales & improve ROMI by taking back control of your customers purchase journey.

Digital Journey Mapping

Invest in the digital channels with the biggest impact on sales.

Touchpoint Optimisation

Optimize your most critical touchpoints to improve conversion.
CONTEXT JOURNEY

Accelerate demand and brand preference with your product by understanding the context journey of your customers.

Most marketing and digital teams have built their strategy and budget allocation based on converting demand from the market. But only a few are taking advantage of actually influencing the customer context of which the demand arises - thereby actively stimulating demand, affecting purchase criteria and building brand preference in the earliest stages of the entire customer journey.
How is a context journey study of value for your business?
- Understand the context of the demand for your products
- Learn how to affect demand with new customers effectively
- Discover how to influence the purchase criteria and needs
- Increase ROMI by building brand preference at an early stage
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PURCHASE JOURNEY

Realise your full sales potential by taking control of the purchase journey

Are you aware of all the touchpoints in the purchase of your companies products or services? And do you know the sequence between them and what answers the customer is actually looking for in each or which ones are most critical to impact the sale? By understanding the purchase journey we enable you to develop and invest more optimal in each one of your touchpoints to increase sales and market share.
What is the value of this study?
- Increased sales and market share
- Increase conversion rates by optimizing touchpoints
- Improve ROMI by reallocating resources to the most significant touchpoints
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Michael Mortensen, VP Business Development, UserTribe

Let's talk Customer Journey.

Please reach out if you are in need of a customer journey study or want to learn more about our services.
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DIGITAL JOURNEY MAPPING

Do you know which digital channels have the strongest impact on your sales?

Facebook, Twitter, LinkedIn, Google, Company websites, Trade Forums, Podcasts and many other digital touchpoints is probably a part of your customers digital journey but how big a part? And how do they impact sales? Let us find the answer together by mapping out and understanding the digital touchpoints of the customer journey related to your business and market.
What is the value from this study to my business?
- Increased sales and market share
- Increase conversion rates by optimizing touchpoints
- Improve ROMI by reallocating resources to most significant touchpoints
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TOUCHPOINT OPTIMISATION

Zoom in on your most critical touchpoint to prioritize development

Some touch points are highly critical to grow sales, conversion rates or lead generation. With a Touch Point Optimization study you are able to take a deep dive in order to understand exactly what your customers value and expect to find in this particular touchpoint. The Insights acquired can then be turned into concrete development plans in terms of content, features and communication - and allow you to move far ahead of competitors.
What is the value from this study to my business?
- Increase conversion rates by optimizing touchpoints
- Improve ROMI by reallocating resources
- Grow sales and/or lead generation
Request demo