CX cases

How Zwipe pioneers next generation contactless payment with deep customer centricity
Making the car insurance experience lovable again!
Saxo Bank succeeds in digital innovation with a leading investor platform
Danske Bank launching revolutionary products with instant success
Novozymes takes advantage of human insights to shorten time to market and increase customer value
How do we make shipping as easy as booking a plane ticket? 
Novozymes makes household cleaning green again!
How Oticon used human perspectives to change the life of people with hearing aids
How YouSee combats churn while strengthening customer satisfaction
Sydbank customer loyalty programme
How ISS accelerates innovation with customer insights
How VELUX  uses mixed methodologies to stay customer-centric
How ReSound refreshed their relief app with real customers
How Danfoss rocketed towards customer transformation
Tønder Municipality reduces development costs & time
Grundfos ensures international customer satisfaction
How Santander succeeds with qualitative conversion optimisation
QVARTZ pursuing their customers and winning new business
Maersk reinventing the shipping industry through digitalisation
How CBB uses customer insights to enrich their brand positioning

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