In the Hearing Aid Industry
Listening to the Customer is Key

Stay human with on-demand customer insights on a global scale.

UserTribe is pioneering a new way of integrating customers into your organization’s work processes. Our next gen platform helps you increase knowledge, improve decision-making, and stay competitive.

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Our Hearing Device Industry Partners

Where do we fit in?

Product development

We place customers into every phase of your digital or physical product development process.

Digital interactions

We help you understand where your customers experience frustration across all channels.

Market positioning

Better understand why potential customers choose another solution and what they value most.

“The whole process from ‘I have an idea, can you help me?’ to actually getting results and insights we can act upon was really smooth. It would have taken us ages to do that.”

— Juan Jose Romano, Product Manager at ReSound

CASE STUDY

How ReSound Refreshed their Relief App with Real Customers

When ReSound needed to gain insights within a hard to reach target group, UserTribe connected them to over thirty people living with varying degrees of tinnitus. We conducted an explorative study on the expected and perceived value of the Relief app among new users. With these new insights, the Relief product development team has a clear roadmap forward.

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UserTribe Stats

75

Markets and nationalities involved in our studies

703

Behavioral specialists employed from all over the world

25000

Customer research studies conducted

HOW
WE
WORK

1.

We design
an unbiased study based on your strategic goals or current project.

2.

We recruit
testers from within the desired target demographic, no matter how specific.

3.

We collect
data from each user via our own proprietary platform.

4.

We analyze
the data, extracting key insights, patterns, and unique perspectives.

5.

We deliver
a final report summarizing our analysis and specific recommendations.

We do all this within a week.

Jan Kral
Strategy Manager

Expert customer centricity adviser

Jan Kral, formerly of Oliver Wyman, is experienced in collaborating with strategic leaders  across many industries. At UserTribe, he is the lead adviser on how to structure an optimal fit between hearing aid companies and UserTribe.

Contact us to learn more

If you want to hear more about our consultancy solutions, you can reach out directly to Jan: jak@usertribe.com

Or give him a call at +45 71 96 05 07

Getting started is easy

Fill out the form below and Jan will reach out to you with more information on how to get started.